refunds & cancellation

last updated: 19 october 2026 · applies to all roloboop subscriptions

1. the 30-day money-back guarantee

If roloboop isn't for you, tell us within 30 days of your first payment and we'll refund it in full — no questions asked (a curious "why?" at most, and you don't have to answer). One email to manny@boopcat.co is enough. If you start with a free trial, the 30 days begin with your first payment.

2. your statutory cooling-off right (uk & eu)

If you're a consumer in the UK or EU, you separately have a legal right to cancel within 14 days of purchase (in the UK, under the Consumer Contracts Regulations 2013). Starting the service immediately does not, by itself, remove that right. Any legally required request or acknowledgement must be obtained separately. Our 30-day promise exceeds the statutory right and is always honoured as a full refund — so you never end up worse off for having started using roloboop.

3. cancelling your subscription

• Online, anytime — use Manage Billing in your account to open the billing portal. No phone calls, no retention scripts.
• Or just email manny@boopcat.co.
• If your checkout includes the seven-day trial, cancel before the displayed trial end to avoid the first annual charge. A payment method is required for the trial.
• Cancelling stops the next renewal; you keep full access until the end of the period you've paid for.
• We email a reminder 15–45 days before every annual renewal stating the price, the billing frequency and how to cancel — so a renewal never sneaks up on you.

4. after your subscription ends

A lapsed account keeps read access, CSV export and delete — your contacts remain visible and exportable, free, for as long as your account exists. Creating, editing, scanning and CRM sync pause until you resubscribe. If app access is restricted, email manny@boopcat.co for help reading or exporting your contacts or requesting deletion, without buying another subscription. Cancelling renewal does not close the account; request closure by email.

5. founding members

Founding-member benefits (the discounted first year and the lifetime 20% discount) apply while your subscription remains active. If you refund your founding year, the founding benefits end with it and the spot may be released to someone else.

6. how refunds are paid

Refunds go back to your original payment method via Stripe, usually within 5–10 business days depending on your bank. We'll confirm by email when it's on its way.

7. contact

boopcat ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom · manny@boopcat.co